At Pro Elite Plumbing & Heating, we understand that strong results lead to a positive experience. Our team brings over forty years of combined know-how to every plumbing job. We take pride in a crew that mixes reliability with a spark of personality, staying professional while making people feel at ease. That approach recently earned us this generous feedback from a valued customer:
Awesome experience. Incredibly professional, and very knowledgeable. What initially looked like a straightforward job turned out to be somewhat more complex, but they sorted it out and took care of it at no additional cost. Would absolutely call them back for any other issues. Shout out in particular to John for just being all around awesome to deal with.
Turning Challenges into Solutions
This story began as a basic repair, a routine service call that quickly revealed something more complicated. While assessing the job, our crew discovered a bigger water pressure concern affecting the home. Years of working together help our team act quickly when situations shift. By collaborating and sharing insights, the group pinpointed the core issue and offered the pricing needed for a clear repair plan.
As the process unfolded, smaller hiccups surfaced—common with older plumbing systems. Instead of disrupting the project or adding extra costs, our crew took these in stride and handled them without expanding the original quote. As always, our rule stands: help customers get the quality they deserve. Or as we say, “We wanted to make sure the customer got the results they deserved!”
Service with Heart
Having a fun, outgoing attitude on site can make even a stressful repair much easier for homeowners. John and the rest of the crew worked to keep everything transparent and positive, helping the customer feel heard and respected at each step.
We appreciate hearing that this made such a difference. Building that trust only happens when every technician on the team puts their best foot forward—from the moment we arrive to the day we leave.
Call Pro Elite Plumbing & Heating at (845) 498-0976 the next time you need dedicated, professional plumbing service with real results!
