Serving Dutchess County, Hopewell Junction and beyond Furnace Maintenance Company Dutchess County

They were in and out in no time Jun 1, 2026

Pro Elite reached out to me the morning of service to give me their ETA. When they arrived, they were friendly, polite, introduced themselves, and followed up by putting on shoe coverings. They confirmed what my plumbing needs were, went over a financial estimate, and began working. They were in and out in no time. They checked to see if I was satisfied with the completed work. I also picked their brain about other plumbing concerns, and they happily answered any questions I asked.

Molly Marine

Would Use Them Again and Recommend May 16, 2026

We had a clog that my snake couldn’t push through, so we called Pro Elite. I called around 7:30 a.m. and was given a window of 10 a.m.–12 p.m. for arrival, and they were right on time, getting here at 10 a.m.! It took about an hour and 15 minutes from start to finish. For what was done, I think it was a bit expensive, especially to have it scoped with a camera afterward, but I don’t think it would’ve been much different with another company, so I was fine with the price. The job got done and water is draining properly now. The service guy also answered all my other plumbing questions which were unrelated to the job, so that was great as well. Would use them again if needed and will recommend to others.

Mark Schaefer

Highly recommend them!!! May 6, 2026

John from Pro Elite Plumbing installed a new pipeline from my crawl space water closet to the outside of the house due to an underground pipe leaking. He was great. He was knowledgeable, professional, and explained what was needed with a couple of options. Price was very reasonable and work was completed to total satisfaction. He even found an electrical safety concern that had nothing to do with his job, but he pointed it out and helped me get it to the point where it is no longer a hazard. Hopefully I will not need him again, BUT if I unfortunately do, I would definitely have Pro Elite do the job. Highly recommend them!!!

Jodi Schumacher

Very friendly, professional, and reasonable Apr 30, 2026

Very friendly, professional, and reasonable. The technician was very knowledgeable and answered all my questions, did a great job! I highly recommend Pro Elite!

julie h.

Cannot Say Enough Good Things Mar 26, 2026

Cannot say enough good things about the team at Pro Elite. From the initial phone call to the final invoice, they make you not want to call another company ever again. And with their thorough inspections, they do not miss a thing! You want someone in your home you can trust that’s going to treat your home with pride and respect. Plumbing and HVAC jobs get messy; they do not leave a mess behind. Their work is clean, and every step along the way is explained in a way that homeowners are able to understand. If you’re looking for a company you can trust, look no further.

Jacob Fitzpatrick

Top-notch service from start to finish Mar 25, 2026

Pro Elite Plumbing delivered top-notch service from start to finish. Communication was excellent, and they kept me informed every step of the way. The team was professional, clean, and respectful of our home. They worked quickly while still paying attention to detail, and the service was fast and friendly. I highly recommend Pro Elite Plumbing to anyone looking for reliable, high-quality plumbing service!

Joseph Weavil

Absolutely amazing customer service! Mar 25, 2026

Absolutely amazing customer service! My basement flooded because my hot water heater was not working. Within 3 days, Ray had his team out to replace and fix the problem! It was done in one day! That’s only the most recent time this company has saved my house! Thank you, Ray and team, for being so efficient and professional! Truly appreciated! You are my go-to for all our home's plumbing!

Chris Rogue

Excellent Customer Service Mar 25, 2026

Thank you, Ray, for your excellent customer service and attention to detail. Your assistance has been greatly appreciated.

Allyce Lesperance

Ray and His Team Have Been Great Mar 24, 2026

Ray and his team have been great. He’s helped me out remotely more times than I can count and is always willing to take a call. The community is lucky to have him for plumbing services!

Chris Pinette

Ray and his crew at Pro Elite are the best Mar 23, 2026

Ray and his crew at Pro Elite are the best. You can’t go wrong with them. Ray came and looked at my issue, gave me a quote. Then John came out and performed the replacement of the boiler. Clean, organized. Stayed in communication during the whole process. Could not be happier with my choice. Will be my plumbing company from here on out.

Jean Castro

Unbelievable Service Mar 23, 2026

Unbelievable service from the initial phone call to the installation. We couldn’t be happier with anyone else besides Pro Elite!! If you want quality work and the job to be done right the first time, then give them a call.

Josh Tackett

Their dedication is unmatched Mar 6, 2026

I would recommend Pro Elite over and over (and I have since they were here in January)!! Ray, John, and Fernando spent almost 10 hours at our house to defrost our pipes via machine and by hand! Their dedication to get the job done is unmatched and I am so grateful that we found them to help us. As everyone knows, this winter has been brutal and plumbers were in high demand during the super cold days, but dispatch let us know that Ray was available the next day. As the owner, Ray works alongside his team and clearly values their time and their opinions. We somehow got through the defrost with no burst pipes, and I really think we have Pro Elite's immediate response to thank for that. Can't go wrong when choosing them!!

Olivia R

Best service experience in 20 years Mar 6, 2026

Mike at the office was friendly and professional, which already gave them 5 stars in my book. Scheduling was simple, the communication was excellent via text, and Scott did the work efficiently and with care and precision. I kind of wish I had known to use these guys earlier - this has been hands down the best service experience I have had in 20 years, across two states. I am really very happy as a result of this service, and I will definitely find ways of using this company more in the future. Thanks, guys!

James Leatherman

They arrived quickly and repaired the piping Feb 20, 2026

I called Pro Elite to help with a leak at my elderly aunt's home in Myers Corner. They arrived quickly, assessed the issue, and repaired the piping all in the same day. They explained the issue thoroughly and helped calm my nerves about the whole situation. Thanks for the help!

Sarah Stokes

Refreshing to Work with Professionals Feb 12, 2026

The staff was friendly, knowledgeable, and cleaned up after themselves. Was refreshing to work with professionals.

David Nicolau

The Water Is Now Flowing the Best It’s Ever Flowed Feb 5, 2026

Sent a text to Ray in the evening about our kitchen sink clogged and water would not drain out for 2 of the last 3 days, with the 4th day taking 30 minutes for the sink to empty. Ray asked me to call Mike at dispatch the following morning to schedule a date that works. Mike took all my info and he offered the next day 2/4/26, but I couldn’t. Mike got me set up 2/5/26 ETA 8 a.m.–10 a.m., and I said, “Absolutely, thank you so much for the immediate service availability!” The communication from Ray to Mike and me was very appreciated and professional as we were in need of help. Scott was the plumber set to arrive on 2/5/26, and he was on time in the ETA window! As the diagnosis began, Scott was very knowledgeable and presented 2 solutions when he viewed our very old galvanized steel pipe with him shining a flashlight on the pipe that was obviously needing replacement. Very thoughtful of him, we went to the basement to view the same pipe from under the kitchen and its path onto the exit out of the house to the sewer. His suggestion to remove the steel pipe came without hesitation! Scott went to work right after I agreed and signed the proposal he gave to replace galvanized and install PVC pipe, explaining future crud cannot build up as easy as old, outdated steel, like ours. Hence the clog from Sunday to Wednesday night! He knew what he was looking at and did his job extremely well. Scott showed me one picture from the steel pipe that he cut out, and the buildup was shocking, as there was hardly room for water to flow through the extreme buildup. Scott hustled from the moment he got right to work, piece by piece, ensuring the replacement would give a much-needed flow of water and be able to channel the dishwasher flow in and out of that necessary machine. He also cleaned up and packed up efficiently with all the new parts. Scott never slowed down, and the outcome was an amazing transformation! Our kitchen sink gets lots of work daily as I mentioned that to Scott before he even got started. He went right after the problem, and I’m extremely happy with his hard work and professionalism under the sink and throughout the basement. The water is now flowing the best it’s ever flowed! Scott’s work area was covered to prevent any mess, which there was not!! Under the circumstances of frigid weather and very low temperatures, he explained to me this is not a frozen pipe. The trust that I have for Pro Elite Plumbing & Heating is wonderful. They all know what they’re doing! In summary, we are extremely happy Ray Heikkla got in touch with dispatcher Mike, who got us a plumber to us as quick as possible on the calendar! The appointment was scheduled swiftly in 2 days by Mike! We had Scott working hard, and his knowledge led him right where to attack our clog problem! Our water flow is back up running like a champion, and all three of the aforementioned people played a huge part in this repair, with a fantastic job and the finishing touches well done by Scott! Payment was easy, and emails were sent ASAP. If any one of my family or friends needed a reliable, well organized, hard working plumber and a company that does it right 100%, I would highly recommend Pro Elite Plumbing! Thank you all for the hard work from beginning to end! This is the second time Pro Elite has been to our house, the other for an exterior spigot replacement, and we were highly satisfied that day as well!!

David M Jayner

A job well done! Feb 5, 2026

What a wonderful job and courteous representative your company sent! He called when running a little behind from the previous job, indicating he doesn’t quit until the job meets customer satisfaction! Considerate of surrounding work area without tracking shoes. Very knowledgeable of the problem with prompt resolution. Stayed focused and finished in a timely fashion! A job well done! Give that guy a raise!!!! Gratefully, Melody & John Mordock 52 Old Farms Rd

Dr Melody Mordock

They Are My Go-To Plumber Feb 4, 2026

These guys are great. Super responsive and show up when they say. They helped with urgent leaks and maintenance of our home system. They are my go-to plumber.

Edwin Endlich

Professional and Reliable Jan 29, 2026

Came the same day for an emergency and resolved the issue efficiently and quickly. I was expecting to spend way more than what my invoice was. Highly recommend! There was no upselling or any of that. Professional and reliable.

Timothy Woods

Excellent plumbing service Jan 22, 2026

Excellent plumbing service. Clear communication, fair pricing, and quality work. Would definitely use again.

Jackie M

Pro Elite team is very reliable Jan 15, 2026

Pro Elite team is very reliable service, even when your mysterious situation is lurking within the wall of an old building. They are pros and elite when it comes to services.

Vishwa C

Outstanding Work and Professionalism Dec 31, 2025

Outstanding work performed with extreme professionalism exhibited. Pro Elite are definitely your "go-to" all-around plumbers for all your plumbing needs!

Zaqan Malak

Really Great People and Thorough Professional Work Dec 12, 2025

The Pro Elite team did all the plumbing for a new pool and natural gas lines, etc. They were great with scheduling since we had to coordinate earthmovers with opening and closing trenches. Everything was photographed and documented for us and permits for the town. They also were able to troubleshoot the house heater that was not working correctly. Really great people and thorough professional work.

Pennington Marchael

They did a fantastic job. Dec 12, 2025

They did a fantastic job. On time and clean. Thanks, Scott.

Scott Capraro

Gave me a plus 1 customer experience Dec 5, 2025

Worked with an employee named Mike on the phone, and I don't usually do reviews, but he gave me a plus 1 customer experience, answered all of my questions thoroughly and concisely without wasting my time. Will definitely be a returning customer.

Chris twofour

I could not have asked for a better experience. Dec 5, 2025

From start to finish, everything was clear, clean, and professional. The work was top notch and was done carefully and double and triple checked. On top of that, Scott and his partner were great. They were patient, friendly, and very thorough. I could not have asked for a better experience.

Howard Rissin

Would Highly Recommend! Dec 2, 2025

John and crew were professional, courteous, skilled, and reliable. They completed work with 100% satisfaction. Would highly recommend!

Steve Mackey

Awesome Experience Oct 23, 2025

Awesome experience. Incredibly professional, and very knowledgeable. What initially looked like a straightforward job turned out to be somewhat more complex, but they sorted it out and took care of it at no additional cost. Would absolutely call them back for any other issues. Shout out in particular to John for just being all around awesome to deal with.

nstickmd

Great customer service! Sep 20, 2025

Great customer service! Very happy with the repairs they did, and they’re very clean. Highly recommend!

Julia Henriques

Very satisfied Aug 16, 2025

Had John repair some valves and replace a kitchen faucet. Very satisfied.

Tom McDowell